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Support
Questions about your membership, credits, a ticket, or your account. We read everything and reply within one business day.
At a show right now?
If you're standing at the door and something is wrong with your ticket, don't wait on email. Reply to your ticket confirmation and put DOOR in the subject line, and we'll get to it first. Your QR code lives in the Tickets tab of the app and on your account page, and it works offline once the screen is open.
Common questions
- Where is my ticket? Open the app and go to Tickets, or sign in at scalprclub.com/members. Every claimed seat has a QR code the venue scans at the door.
- How do credits work? Your plan gives you a set number of credits each month. Claiming a seat spends credits. Unused credits stay usable through the end of the following month and then expire, so your balance is capped at two months of credits.
- A venue cancelled my event. Your credits are returned automatically, within 24 hours. You don't need to ask.
- I want to change or cancel my plan. You can do it yourself from your account page. Cancelling takes effect at the end of the current billing period and you keep your credits until then.
- I want to delete my account. Account, then Delete Account, in the app or on the web. This is permanent and removes your profile, ratings and photos.
Reporting a member or a post
Long-press any member on the leaderboard in the app to report or block them. Reports are reviewed within 24 hours, and blocking hides that member's posts and ranking from you immediately. You can also email us at the address above and we'll handle it.
Venues
If you run a room and want to fill unsold seats, email hello@scalprclub.com and we'll set you up.