Privacy Policy

Effective date: September 10, 2026 · scalpr, Inc., New York, NY

This Privacy Policy describes how scalpr, Inc. ("Scalpr", "we", "us") collects, uses, and protects your personal information when you use scalprclub.com and the Scalpr iPhone app (together, the "Service").

1. Information We Collect

Information you give us:

Name, email address, and password when you create an account. Passwords are stored only as a salted hash.
Payment details, which go directly to Stripe. Scalpr never sees or stores your card number.
Venue ratings, notes, nominations, photos, and other content you post.
Messages you send us, including reports about other members' content.

Information collected when you use the Service:

Events you browse, seats you claim, credits you use, and check-ins at the door.
Device type, operating system, app version, browser, and IP address, used for security and to keep the Service working.
A record of when you accepted our Terms and this Policy, including the version and your IP address.

Permissions the iPhone app may ask for, each only when you use the related feature:

Calendar: "Add to Calendar" writes a single event to your calendar with a reminder. We do not read your existing calendar events.
Camera: used only by venue staff accounts to scan member QR codes at the door. Member accounts do not use the camera.
Notifications: if you allow them, we send reminders about shows you claimed, credit renewals, and account notices. You can turn them off in iOS Settings at any time.

We do not collect precise location, do not track you across other apps or websites, and do not use advertising identifiers.

2. How We Use Your Information

To run the Service: your account, membership, credits, claims, and door check-in.
To bill you through Stripe and send receipts, renewal reminders, and trial-ending notices.
To send service emails such as claim confirmations, credit renewals, event changes, and security alerts.
To show your ratings and posts to other members, under the name on your profile.
To review reports, enforce our Terms, prevent fraud and duplicate accounts, and keep the Service secure.
To understand how the Service is used, in aggregate, so we can improve it.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

3. Who We Share Information With

We share information only with providers that help us run the Service, and only what they need:

Stripe (payments and subscription billing)
Supabase (database, authentication, and file storage)
Netlify (website hosting and server functions)
Resend (transactional email)
Apple (App Store distribution and push notification delivery) and Expo (app build and push services)
Venue partners: for a show you claim, the venue sees your first name, last initial, and your ticket QR code so the door can admit you. Venues also see aggregate member statistics (for example age ranges and neighborhoods) but not your identity.

We may also disclose information when required by law, to protect the rights and safety of members, venues, or Scalpr, or as part of a merger or sale of the company, in which case this Policy continues to apply.

4. Member Content, Reports, and Blocking

Ratings, notes, photos, and nominations you post are visible to other members. Post only content you have the right to share. Any member can report content or another member from the app; we review reports and may remove content or restrict accounts. You can block another member, which hides their content from you and yours from them. We keep reports and the actions we take as records.

Copyright complaints: if you believe content on the Service infringes your copyright, email hello@scalprclub.com with the subject "Copyright" and include the content location, your contact details, and a statement of good-faith belief. We will remove infringing content and act on repeat infringers.

5. How Long We Keep Information

We keep your account information while your account is open. When you delete your account (Account tab in the app, Account Settings on the web, or by emailing us), we cancel any membership, remove your profile and posts, and delete your personal data within 30 days. We keep only what we must for legal, tax, accounting, fraud-prevention, and dispute purposes, such as payment records and Terms-acceptance logs, and delete those when the retention period ends.

6. Your Choices and Rights

Access, correct, or download your information: email us and we will respond within 30 days after verifying your identity.
Delete your account: in the app, on the web, or by email.
Marketing email: every marketing email has an unsubscribe link. Service emails about your account and claims continue while your account is open.
Notifications: control them in iOS Settings.

New York residents, California residents under the CCPA, and residents of the EEA or UK under the GDPR may exercise the rights those laws provide by emailing hello@scalprclub.com. We will not treat you differently for exercising them.

7. Security

We use encrypted connections (HTTPS), hashed passwords, row-level access controls on our database, restricted administrative access, and key rotation. We maintain a written information security program under the New York SHIELD Act. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires. No system is completely secure, so please use a strong, unique password.

8. Cookies and Similar Technology

The website uses cookies and local storage only to keep you signed in and remember your preferences. We do not use third-party advertising cookies or tracking pixels. The app uses a secure on-device store for your session.

9. Children

The Service is for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has an account, email us and we will remove it.

10. Changes to This Policy

We will email members at least 14 days before any material change to this Policy takes effect and record the version you accepted. Continued use after the effective date means you accept the updated Policy.

11. Contact

Privacy questions or data requests: hello@scalprclub.com. scalpr, Inc., New York, NY.

This policy was last updated September 10, 2026. Consult a qualified attorney to ensure full compliance with applicable privacy laws including CCPA, GDPR, and New York state law.